Privacy Policy
Effective October 17, 2026
Augusta Automations (“we,” “us”) operates augustaautomations.com and provides missed-call text-back, AI phone answering and appointment booking services to home service businesses. This policy explains what information we collect, how we use it and the choices you have.
Information we collect
- Information you give us. When you email us or request an audit, we receive your name, business name, phone number, email address and anything else you include.
- Information from callers to our clients. When we answer calls or send text messages on behalf of a client business, we process the caller's phone number, name, service address, the reason for the call, call recordings, transcripts and message history. We process this information on behalf of that business and only to provide the service.
- Website data. This website does not use cookies, advertising trackers or analytics. Our hosting provider may keep standard server logs, such as IP address and browser type, for security and reliability.
How we use information
We use information to respond to your requests, provide and improve our services, send the calls and text messages you have asked for, keep our services secure and meet legal obligations. We do not sell personal information.
Text messaging and mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The information-sharing categories described below exclude text messaging originator opt-in data and consent.
You can opt out of text messages at any time by replying STOP. Reply HELP for help. Message and data rates may apply. See our Terms for full text messaging terms.
How we share information
We share information only with:
- Service providers that help us operate our services, such as telephone, text messaging, hosting and email providers. They may use the information only to provide services to us.
- The client business a caller contacted, when we handle calls or messages on that business's behalf.
- Legal and safety purposes, when required by law or to protect the rights and safety of our users, clients or others.
Call recording and AI
Calls answered by our virtual assistant may be recorded and transcribed so we can provide, review and improve the service. The assistant tells callers that it is a virtual assistant and that the call may be recorded.
Data retention
We keep call recordings and transcripts for up to 90 days. We keep other information only as long as we need it to provide our services, respond to you and meet legal obligations.
Security
We use reasonable administrative and technical safeguards to protect information. No method of transmission or storage is completely secure.
Your choices
Reply STOP to any text message to stop receiving texts. To ask what information we hold about you, or to correct or delete it, email [email protected].
Children
Our services are not directed to children under 13, and we do not knowingly collect information from them.
Changes to this policy
If we update this policy, we will post the new version here and change the effective date above.
Contact
Augusta Automations
Email: [email protected]